Last updated: June 2, 2026
This Privacy Policy describes how Zen Pest Solutions (“ZenPest,” “we,” “us,” or “our”) collects, uses, and protects information when you contact us, request a quote or inspection, or communicate with us by phone, text message (SMS/MMS), email, or through our website.
Information We Collect
Depending on how you interact with us, we may collect:
- Name, phone number, email address, and zip code
- Property type, approximate square footage, and pest-related details you provide
- SMS/MMS message content you send to us and our replies
- Opt-in consent records (including date, time, and method of consent)
- Website form submissions and basic technical data (such as browser type) when you visit our site
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide customer support
- Schedule inspections, provide quotes, and deliver pest control services
- Send service-related text messages and calls you have agreed to receive
- Improve our website, communications, and customer experience
- Comply with legal, regulatory, and carrier requirements
SMS & Mobile Information — No Sharing for Marketing
We do not sell, rent, or share your mobile phone number, text messaging opt-in data, or consent information with third parties or affiliates for their own marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
We may share information only as needed to operate our messaging program with service providers that help us deliver messages (for example, telecommunications and messaging platforms such as Twilio), and only for the purpose of providing services you requested. We may also disclose information if required by law or to protect our rights, customers, or the public.
How You Provide Consent
By checking the consent box on our website inspection request form, texting us, or otherwise opting in, you agree to receive text messages and calls from ZenPest Solutions regarding your inquiry and service. Message and data rates may apply. See our Terms and Conditions for opt-out instructions and program details.
Data Retention
We retain customer and messaging records for as long as needed to provide services, maintain business records, resolve disputes, and meet legal or carrier compliance obligations.
Contact Us
Zen Pest Solutions
Serving Tampa Bay, FL
Phone: (813) 530-8373
Email: info@zenpestsolutions.com
Hours: Monday through Saturday, 9 AM–5 PM